星台海匯工作機械有限公司, 株式会社. has a relatively complete after-sales service system for its bending hoop machine. Although there are slight differences in after-sales details for different periods and models, the core service content is consistent, as follows:
Graded warranty maintenance: The manufacturer’s warranty period varies depending on the model, with a warranty of 18 months for large bending machines and 12 months for small bending machines. During the warranty period, free maintenance services can be enjoyed; The supply guarantee of vulnerable parts for large equipment is 3 months, while small equipment does not come with vulnerable parts supply guarantee. At the same time, some promotions mention that some products have a warranty of 2 years or 18 months, and the overall warranty standards are differentiated by model. Even after the warranty period, the manufacturer is still responsible for repairs, and only the vulnerable parts required for after-sales service need to be purchased by customers themselves.
On site installation and technical training: After the customer purchases the machine, the manufacturer will dispatch professional technicians to the site to complete the installation and debugging of the bending machine for free, ensuring that the equipment can operate normally. 加えて, free training will be provided to the relevant technical personnel of the client to help them master core content such as equipment operation methods and basic maintenance skills.
Quick on-site after-sales response: Equipped with a professional after-sales team, providing 24-hour after-sales support. When customers encounter equipment failures or other problems, they can call the after-sales phone number to apply for service. The after-sales team will provide on-site repair services to promptly solve equipment operation problems.
Long term supply of vulnerable parts: The manufacturer supplies various vulnerable parts of the bending hoop machine all year round, making it convenient for customers to replace damaged parts in a timely manner during equipment use. The quotation for vulnerable parts is between 60-200 元, and customers can also purchase related accessories through the manufacturer’s official website.
Acceptance guarantee for receiving goods: If the customer finds that the equipment is damaged when receiving the goods, they need to check it in front of the freight company staff, and contact the manufacturer within 2 working days after receiving the machine, and take photos of the damaged location to send to the manufacturer for processing; If no contact is made within 2 working days, it will be deemed that the received machine is intact and undamaged.